Shipping & Returns

Shipping Info

• Store Pickup - for those of you that know us personally, select this option. We'll get in touch with you to arrange the best time to get you your product the next time we see you.
• Table Rate - this is the default shipping method. For bows and other hair accessories, shipping cost is calculated based on the number of items purchased (e.g., 1-5 items costs $x in shipping, 5-10 items costs $y in shipping, etc.). For clothing, shipping cost is calculated based on the total weight of the shipment. Either way, you'll be able to see how much your shipping costs will be during checkout before your order is actually submitted.

Returns & Refunds

All sales are final. Each and every item is designed according to your specifications after you order. Please be careful in your selection of clips, colors choices and size preference. We will not accept hair bows back because of size or color selections, as sizes are clearly stated in each products' description on this website. Variations in size of up to 1/2" are normal for these hand-made bows. If your baby has an unusually large or smaller head than average, please send us head measurements so we can better serve you; you may notate this measurement info in the order comments box upon checkout.

Returns resulting from our error must be in the original packaging and in the same condition. Sending them back in a padded envelope is not acceptable and they will be returned to you unopened. Your refund or exchange will be issued once we receive the item back in resaleable condition. Please note that shipping charges are not refundable and the purchaser must pay shipping for returned items. If the return is due to our error, we will ship you a replacement item for free.